Improving services and sustainability through better jobs and democracy


Carlos F Pardo
Quality public transport requires good management.

That means management systems that enable the people who plan, design and operate public transport to do a good job and to improve continuously.

It means effective budgeting, customer relationships, labour relations, workforce development, vehicle maintenance, communications strategies … and much more besides.

And it means providing all the supports required for democratic planning and oversight of transport systems, and involving transport workers in ways that enable them to keep learning and improving.

Developing such organisations in public transport means learning from the experiences — both positive and negative — of how the most effective organisations are run, not only in transport but in other sectors as well.

Online resources

Partnership and Productivity in the Public Sector

Cutting costs and improving public services in Sweden