Improving services and sustainability through better jobs and democracy


All over the world cities are growing and more and more people are living in them.

Without quality public transport systems and services those cities are neither sustainable nor liveable.

Quality public transport means systems that integrate walking and cycling with public transport services that work.

That requires services that meet people’s needs safely, reliably, comfortably and affordably.

Public transport must be democratically accountable so that the needs of the whole urban community are met effectively.

Getting the infrastructure and design right is important. So is providing enough services in the right places at the right time.

But what makes services work is people — and that means enough staff, with the right training and attitudes.

And that in turn means valuing staff so that they value passengers, and management cultures that ensure effective employee engagement.

That’s what the Quality Public Transport project is about.

It shows through publications and training how better employment standards and participatory and workplace democracy can contribute to ensuring that transport systems and services serve the whole community more effectively.

It provides education and research materials and services to public transport policy makers, operators and unions, and to governmental and non-governmental organisations concerned with improving the environment and reducing poverty.

The project is a partnership of Public World and the International Transport Workers Federation (ITF), with the support of Friedrich Ebert Stiftung (FES).
Public World works internationally to improve governance, management and sustainability in ways that also improve jobs, livelihoods and social value.
ITF is a global union federation linking 690 unions representing over 4.5 million transport workers in 153 countries.
FES works to promote political and social education in the spirit of democracy and pluralism, and to build international understanding and cooperation.